Salesfroce CRM for Automotive
Accelerate Auto Purchases from Start to Finish
Powerful Customer Management For Your Dealership
As competition in the auto industry grows more intense, companies that integrate an omnichannel strategy centered around their customers will stand out from and stay ahead of the competition. Whether your customer is shopping from a desktop, mobile, or in-store, an omnichannel strategy provides the customer with an integrated, cohesive, and smooth car buying experience.
More and more, customers’ expectations are changing. Customers are navigating through various touch-points across online digital and offline physical channels to purchase a car. A solid strategy that accounts for these touchpoints is essential to understand customers, regardless of where they stand in their buying journey.
By having a complete view of customers through an integrated Salesforce CRM, auto dealers can differentiate themselves from the competition by delivering the right message at the right time across touch-points through personalization, retargeting, and data-driven insights.
EMZ Cloud Solutions is an expert in implementing and customizing Salesforce CRM for automotive clients. We provide a strategic partnership to lead your business through your digital transformation through technology advisory, change management, custom CRM integrations, and other phases. Guided by the belief of making technology work smarter for businesses, we help businesses achieve their strategic vision, improve business outcomes, and increase the value of their investment.
Our clients in automotive
Meet a few of the businesses who trust us with tailoring their Salesforce CRM automotive solution to meet their customer management needs.
See How We Accelerated Vehicle Sales with Salesforce CRM for Automotive Solution
Case Study Coming Soon!
7 Key Benefits of Salesforce CRM for Automotive
- Provide a cohesive car buying experience to customers. From the first contact to close, your dealership can build a strong relationship with customers through accessible and complete customer activity.
- Access a complete view of potential customers’ profiles. Get a 360-degree customer profile view from multiple sources including walk-ins, websites, and third-party sources.
- Stay connected with communication throughout the buying process. Keep a pulse on the progress and updates of all car purchasing opportunities so your team can work through the next steps to closing.
- Manage vehicle quotes and offers seamlessly. Provide secure and reliable workflow automations to manage all vehicle quotes and offers.
- Maintain a complete view of dealership activity history. Customize multiple views to manage the day-to-day business including organizing reports by vehicle, by sales rep, or by region.
- Gain case insights on marketing campaigns to make decisions faster. Get the right data at the right time to make informed, actionable decisions on the effectiveness of marketing campaigns and see their true impact.
- Track performance against business goals. See trends towards key metrics including sales funnels performance, customer traffic trends, inventory levels, and more.
25+ Consultant Certifications
The team at EMZ Cloud Solutions has been terrific to work with on projects big and small, the biggest difference I’ve noticed is in their ability to respond to concerns, changes and service issue in a timely manner. EMZ also excels in their ability to truly understand the needs of the customer and also anticipate functionality that was not specifically requested. On one large project we worked on, EMZ made several helpful suggestions that were not originally scoped because they truly understood the needs of the project and the end-user and were able to meet those needs through the expert knowledge of what Salesforce is able to do.
KCRW started working with EMZ Cloud Solutions to improve and clean up an early prototype of the NGO starter pack that was in need of much updating. We have been working with the EMZ team for close to two years now, and they have been an integral part of our team, handling everything from development, CRM strategy, and day-to-day administration of our Salesforce org. We highly recommend them.
EMZ Cloud Solutions has been a great resource to us here at Mathnasium. They have provided extensive support in our CRM functionality, with focus on increased efficiency, and usability. They handle requests quickly, rather large or small, and assist us with great service and helpful advise. Their contribution to our success and our ability to better serve the children we help is significant.