Salesforce Service Cloud gives you the tools you need to deliver instantaneous and personalized support via phone, email, chat, and even SMS messaging. But as with Salesforce Sales Cloud, before you can take full advantage of these tools, they need to be configured and customized for your organization.
Step 1 – Discovery
Every support request is an opportunity to enhance your relationship with your customers or generate additional revenue. During the discovery phase we take time to understand your organization support process, understand the different channels your customers want to use to reach you, and the key metrics you want to use to measure success.
Step 2 – Build
Once we have gathered all requirements in step 1, we start the implementation process. We have a collaborative approach to building applications, allowing the customer to be involved throughout the build process, and suggest changes if necessary.
Step 3 – Data Migration
Once the customization has been completed, we start migrating customer information from legacy systems.
Step 4 – Training
When the system is built, the data is migrated, and tested, we move on to training the end-user and administrators to ensure strong user adoption. We have on-site and remote training options. We also offer Ongoing Support services to make you get the most out of your investment in Salesforce.