Salesforce Service Cloud gives you the tools you need to deliver instantaneous and personalized support via phone, email, chat, and even SMS messaging. But as with Salesforce Sales Cloud, before you can take full advantage of these tools, they need to be configured and customized for your organization.
We go beyond implementing Salesforce Service Cloud but also work with your business to ensure the support, training, and visibility needed to ensure successful change management and adoption. We can help your business maximize the benefits from your investment in Salesforce solution.
Step 1 – Discovery
Every support request is an opportunity to enhance your relationship with your customers or generate additional revenue. During the discovery phase of your Salesforce Service Cloud implementation, we take time to understand your organization’s support process, understand the different channels your customers want to use to reach you, and the key metrics you want to use to measure success.
Step 2 – Build
Once we have gathered all requirements in the discovery phase, we start the Service Cloud implementation process. We have a collaborative approach to building applications, allowing the customer to be involved throughout the build process, and suggest changes if necessary.
Step 3 – Data Migration
Once the Salesforce customization has been completed, we start migrating customer information from legacy systems. We understand the importance of transferring important customer data, and we work diligently to ensure accurate and complete data migration from one system to another.
Step 4 – Training
Once your custom Salesforce Service Cloud solution is built, the data is migrated, and tested, we move on to training the end-user and administrators to ensure strong user adoption. We have on-site and remote training options to fit your business needs. We also offer ongoing support through our managed services offering to help you get the most out of your investment in Salesforce.