What We Do

We Provide Salesforce Services to Help Your Business Work Smarter

Our mission is to help businesses solve their toughest challenges with technology and business process automation. We are experts in implementing Salesforce and building custom business applications on the Salesforce Platform for the unique needs of our customers.

Product Implementations Industries We Serve

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    Salesforce Sales Cloud Implementations to Close More Deals

    Salesforce Sales Cloud provides a comprehensive set of CRM features that help your business increase productivity and efficiency so you can find more customers quicker, sell faster, and close more deals. Before you can start closing deals though, you’ll need Salesforce customized and implemented for the unique needs of your business.

    As a trusted Salesforce partner, we can help your business solve critical challenges by implementing technology to best fit your needs. Our ‘process first’ approach ensures that the technology solution blends with your businesses’ processes in a streamlined, holistic implementation emphasizing what makes your business unique.

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    5 Key Benefits of a Successful Salesforce Sales Cloud Implementation

    Close More Deals with Complete Digital Contact Management. Have a complete view of your customers’ profile including activities, communications, and key contacts within the organization.

    Powerful Lead Management with Automated Follow-up. Manage and nurture leads with dynamic automated follow-up to proactively turn quality leads into clients with flexible assignments, approvals, discounts, and expenses.

    Integration with Leading Marketing Automation Tools. Integrate your solution seamlessly with leading marketing automation tools to take advantage of a full suite of marketing features to reach potential clients.

    Stay Connected to Deals at Different Stages of the Opportunity. Have a pulse on the progress, updates, and hold-ups of any deal so your team can best work through the next steps to closing.

    Get Sales Insights to Make Decisions Faster with Reporting and Analytics. Have the right data at the right time to make informed, actionable decisions to accelerate productivity and close more deals.

    Salesforce Service Cloud Implementations to Personalize Customer Care

    Salesforce Service Cloud gives your business the tools needed to deliver instantaneous and personalized customer support via phone, email, chat, and even SMS messaging. Before you can take full advantage of these tools, you’ll need Salesforce customized and implemented for the unique needs of your business.

    As a trusted Salesforce partner, we can help your business solve critical challenges by implementing technology to best fit your needs. Our ‘process first’ approach ensures that the technology solution blends with your businesses’ processes in a streamlined, holistic implementation emphasizing what makes your business unique.

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    Salesforce Service Cloud Implementation

    Salesforce Service Cloud gives you the tools you need to deliver instantaneous and personalized support via phone, email, chat, and even SMS messaging. But as with Salesforce Sales Cloud, before you can take full advantage of these tools, they need to be configured and customized for your organization.

    We go beyond implementing Salesforce Service Cloud but also work with your business to ensure the support, training, and visibility needed to ensure successful change management and adoption. We can help your business maximize the benefits from your investment in Salesforce solution.

    Step 1 – Discovery

    Every support request is an opportunity to enhance your relationship with your customers or generate additional revenue. During the discovery phase of your Salesforce Service Cloud implementation, we take time to understand your organization’s support process, understand the different channels your customers want to use to reach you, and the key metrics you want to use to measure success.

    Step 2 – Build

    Once we have gathered all requirements in the discovery phase, we start the Service Cloud implementation process. We have a collaborative approach to building applications, allowing the customer to be involved throughout the build process, and suggest changes if necessary.

    Step 3 – Data Migration

    Once the Salesforce customization has been completed, we start migrating customer information from legacy systems. We understand the importance of transferring important customer data, and we work diligently to ensure accurate and complete data migration from one system to another.

    Step 4 – Training

    Once your custom Salesforce Service Cloud solution is built, the data is migrated, and tested, we move on to training the end-user and administrators to ensure strong user adoption. We have on-site and remote training options to fit your business needs. We also offer ongoing support through our managed services offering to help you get the most out of your investment in Salesforce.

    Salesforce Pardot Implementations to Turn Quality Leads into Customers

    Salesforce Pardot gives your business flexible B2B marketing automation tools needed to deliver quality leads that turn into customers. By automating your lead marketing campaigns, your business will have more resources to focus on opportunities further down the sales funnel to close these deals.

    We’ll help you with the technical setup, engagement campaigns setup, landing page creations, integrations with your website and Salesforce, and the training needed to take advantage of this powerful marketing automation tool. Our Certified Salesforce Pardot experts will be your trusted partner to lead your business through each step of your Salesforce Pardot Implementation.

    As a trusted Salesforce partner, we can help your business solve critical challenges by implementing technology to best fit your needs. Our ‘process first’ approach ensures that the technology solution blends with your businesses’ processes in a streamlined, holistic implementation emphasizing what makes your business unique.

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    Pardot Quick Start Implementation

    Put your campaigns on auto-pilot and generate more leads by working with one of our Certified Pardot experts. We’ll help you with the technical setup, integration with the website and Salesforce, setup of the engagement campaigns, landing pages, and provide you the training you need to take advantage of this powerful marketing automation tool.

    Salesforce Implementation for Nonprofits

    Our Salesforce implementation services for nonprofits include two options. We offer an NPSP Quick Start implementation package that help nonprofits quickly and effectively get up and running on Salesforce. NPSP is a managed package provided by Salesforce.org that allows nonprofits to better manage their business processes.

    We also build custom solutions on the Salesforce Enterprise edition based on your organization’s unique requirements. This option provides a lot more flexibility than customizing NPSP and is a better fit with mid-size or larger organizations that have processes which may not fit the NPSP model.

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    Membership Management with Salesforce

    EMZ Cloud Solutions offers a powerful all-in-one Membership Management solution built on Salesforce. We bring the world’s #1 CRM into the hands of nonprofits, giving you the tools you need to get a 360-degree view of your members, and ensure your members can connect with you through every channel.

    Experience Your Business Grow as Your Technology Grows

    EMZ Cloud Solutions is proud to have over 50+ years of combined experience with our strategy and technology experts who have in-depth experience helping our customers grow their business. Our team consists of highly seasoned professionals serving 20 industries, delighting 100’s of clients, and delivering 10,000+ hours of Salesforce customizations.

    We provide small to medium-sized businesses with a strategic partnership to lead them through their digital transformation through technology advisory, change management, custom CRM integrations, and other phases. Guided by the belief of making technology work smarter for businesses, we help businesses achieve their strategic vision, improve business outcomes, and increase the value of your investments.

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    Developing on the Lightning Platform

    As business application developers, there isn’t a tool out there that lets us do more for a business than Salesforce. The Lightning Platform lets us extend your CRM and take it to the next level by allowing us to build applications across every department. You can also extend Salesforce by installing ready-to-go applications from AppExchange. Contact us to learn how we have helped our clients run their entire operations from Salesforce.

    Lower Your Operational Costs and Increase ROI with Salesforce Managed Services

    Successfully managing Salesforce after the initial implementation requires a team of certified professionals with specialized expertise in different areas of the platform. With the high demand for Salesforce certified professionals, hiring and retaining an administrator has become extremely challenging, especially for small to mid-size organizations. More importantly, a full-time Administrator will likely only have the skill-set to handle about 25% of the Salesforce needs of the organization.

    With our Ongoing Salesforce Support Services, you will have access to Certified Administrators, App Builders, Developers, and Consultants who can give you peace of mind as your Salesforce org is being proactively managed.

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    The Benefits of Salesforce Managed Services Support for Your Business

    A Team of Technical Experts to help your business across managing and optimizing all the areas of the Salesforce platform.

    A 24/7 Customer Portal to All Support Requests and Projects so your business has visibility on updates and progress anytime, any day.

    Live Chat with a Support Representative during regular business hours to easily connect with our team to request help.

    Regular End-User Training on standard Salesforce functionality so your team has the latest knowledge.

    A Roadmap Outlining All Short-Term and Long-Term Goals and projects so we can work toward what’s next together.

    Quarterly On-Site Meetings to discuss key performance indicators and development roadmap to strategize for future growth. (optional)

    The team at EMZ Cloud Solutions has been terrific to work with on projects big and small, the biggest difference I’ve noticed is in their ability to respond to concerns, changes and service issue in a timely manner. EMZ also excels in their ability to truly understand the needs of the customer and also anticipate functionality that was not specifically requested. On one large project we worked on, EMZ made several helpful suggestions that were not originally scoped because they truly understood the needs of the project and the end-user and were able to meet those needs through the expert knowledge of what Salesforce is able to do.

    KCRW started working with EMZ Cloud Solutions to improve and clean up an early prototype of the NGO starter pack that was in need of much updating. We have been working with the EMZ team for close to two years now, and they have been an integral part of our team, handling everything from development, CRM strategy, and day-to-day administration of our Salesforce org. We highly recommend them.

    EMZ Cloud Solutions has been a great resource to us here at Mathnasium. They have provided extensive support in our CRM functionality, with focus on increased efficiency, and usability. They handle requests quickly, rather large or small, and assist us with great service and helpful advise. Their contribution to our success and our ability to better serve the children we help is significant.